Last updated: 4 July 2026
These Terms & Conditions ("Terms") govern your use of the Avuno website (avuno.co.za), our client portal (account.avuno.co.za), and the services provided by Avuno Technologies (Pty) Ltd (registration number 2026/499872/07), a company based in Mossel Bay, Western Cape, South Africa ("Avuno", "we", "us"). By engaging our services or using our sites, you agree to these Terms.
1. Our services
We design and build websites, web and mobile applications, and AI automation, and we offer monthly website care and hosting plans. Project work is quoted individually; care plans are recurring monthly subscriptions.
2. Quotes and proposals
Before starting project work we provide a written, fixed-scope quote in South African Rand. A quote is valid for 30 days unless stated otherwise. Work begins once you accept the quote and pay the agreed deposit.
3. Fees and payment
- Project work is typically invoiced as a deposit to secure and begin the work, with the balance due on completion or per the milestones set out in your quote.
- Care plans are billed monthly in advance through Paystack, our secure payment provider, and renew automatically until cancelled.
- All prices are in South African Rand. Late or failed payments may pause active work or, for care plans, lead to suspension of hosting (see our Cancellation Policy).
4. Your responsibilities
You agree to provide the content, access, approvals and feedback we need in good time, to ensure you hold the rights to any materials you supply to us, and to keep your account credentials secure. Delays in supplying content or feedback will move project timelines accordingly.
5. Revisions and scope
Your quote sets out what is included, along with any included revision rounds. Work requested beyond the agreed scope will be quoted and charged separately.
6. Intellectual property and ownership
Once a project is paid for in full, ownership of the final deliverables we created for you transfers to you. Third-party components (such as fonts, libraries or stock assets) remain subject to their own licences. We may display non-confidential work in our portfolio unless you ask us in writing not to.
7. Hosting and care plans
Care plans provide managed hosting, SSL, backups, updates, monitoring and support according to the plan tier you choose. We aim for high availability but provide uptime on a best-effort basis and are not responsible for downtime caused by third parties or events beyond our reasonable control.
8. Third-party services
We integrate reputable third-party services, including Paystack (payments), Google Workspace (email), and our hosting and content-delivery providers. Your use of those services is also subject to their own terms.
9. Cancellation and refunds
Cancellations are governed by our Cancellation Policy and refunds by our Refund Policy, both of which form part of these Terms.
10. Limitation of liability
To the maximum extent permitted by law, our total liability arising from any service is limited to the fees you paid us for that specific service, and we are not liable for indirect or consequential loss. Nothing in these Terms excludes liability that cannot lawfully be excluded.
11. Your consumer rights
Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, where these apply to you.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.
13. Changes to these Terms
We may update these Terms from time to time. The "last updated" date above reflects the current version.
14. Contact us
Questions about these Terms? Email hello@avuno.co.za or use our contact page. Avuno Technologies (Pty) Ltd, Mossel Bay, Western Cape, South Africa.